Refund policy

# Return & Refund Policy

At Joshland, we carefully check and pack every order before shipping. We want you to receive your products in perfect condition.

## Damaged Products

We accept returns and provide a replacement or refund **only if the product is received damaged, defective, or broken**.

To be eligible for a return or refund:

* You must record a **continuous, clear unboxing video** while opening your package.

* The video must clearly show the **sealed package, shipping label, and the product being unpacked**.

* The damage must be clearly visible in the video.

* The unboxing video must be submitted to us as proof of damage.

* Damage claims without valid video proof may not be accepted.

* The product should not be used, altered, washed, repaired, or damaged after delivery.

* You must contact us within **48 hours of delivery** with your order number, photographs, and the unboxing video.

## Non-Returnable Reasons

We do not accept returns or refunds for:

* Change of mind

* Wrong size selected by the customer

* Colour preference or minor colour differences

* Products that have been used, washed, altered, or damaged after delivery

* Normal variations in fabric, printing, stitching, or handmade products

* Failure to provide the required unboxing video for a damage claim

## Refunds

Once we receive the required proof and verify the damage, we will offer an appropriate resolution, which may include a **replacement or refund**, depending on product availability and the circumstances of the case.

If a refund is approved, it will be processed to the **original payment method**, subject to the payment provider's processing time. Shopify supports refunds back through the payment method used for the order.

## Return Shipping

If the product is confirmed to have been damaged or defective when delivered, we will provide instructions for returning the product and will communicate the applicable return-shipping arrangements.

## Important

Please **do not throw away the packaging** until you have checked your order and confirmed that the product has arrived safely.

An unboxing video is strongly required for damage claims because it helps us verify the condition of the product at the time of delivery.

For any return or refund request, please contact us with:

**Order Number:**

**Customer Name:**

**Phone Number:**

**Photos of the Product:**

**Unboxing Video:**

**Description of the Damage:**

We reserve the right to review each damage claim and request additional information where necessary.

This policy is subject

 to applicable consumer protection laws and regulations.